Custom Cluster Lashes FAQ
Everything Buyers Ask Before The First Order
Scroll for what buyers compare before the first order. Spec, MOQ, lead time, Incoterms, compliance paperwork. Your question not here? Jason answers on WhatsApp inside two hours.
What is the difference between Custom and OEM?+
OEM runs your drawing exactly. Custom lets you pick combinations from our existing menu — curl, length, density, band — without needing a drawing. Faster, no sample variance, same account-code logging.
How do I spec a mixed-length tray?+
Pick two or three lengths per tray — e.g. 10mm center, 12mm outer, 14mm tails — and the lashing bench ties clusters in your layout. Our developer confirms the mapping before cutting the first sample.
Which curl should I pick, C or D?+
C curl reads soft, suits natural daily wear. D curl reads lifted, suits dramatic / cat-eye / editorial looks. Many buyers run both as sister SKUs under one brand.
How does density grade translate to the finished look?+
30D-60D reads natural and lightweight. 80D-120D is the salon default — visible volume without weight. 150D-200D sits in the dramatic retail band. 300D is competition / editorial / costume territory.
What band type should I pick?+
Standard black cotton band for most retail. Invisible band for the no-makeup-makeup look. Thick band for lift and lash-glue grip. Our developer recommends per your target buyer.
Can I lock an exclusive custom spec?+
Yes, under the ODM track. Custom-and-exclusive combinations get signed country or region exclusivity against a defined reorder term.
What is the custom sample fee?+
Sample fee refunds against the first production PO above 500 sets. For buyers running under 500 sets, the fee stays as sample cost — itemized on the proforma.
How is my custom spec stored for reorders?+
Each custom combination gets a spec code (e.g. CL-C-10-80D-INV) logged under your account. Every reorder references the code — your fiber, curl, length, density and band ship the same way without rebriefing.
Which payment methods settle an order?+
100% prepayment on every order. T/T wire, PayPal and Wise accepted. Our finance desk issues the proforma invoice with the quote so you confirm bank details before transfer.
Which Incoterms and freight lanes run?+
DHL, FedEx, UPS air express on samples and small orders. Sea LCL on case orders. FCL on 20' or 40' HQ containers. Full Incoterms — EXW, FOB, CIF, CPT, DDP — booked to match your customs flow.
Which certifications sit on file?+
FDA factory registration, MSDS safety data sheet, ROHS material compliance, SGS independent lab test and CPSR for EU markets. Compliance desk sends live PDF the same working day on request.
How does pre-shipment QC run?+
Our QC bench samples 5% of every batch across cluster count, band straightness and tray face finish. Each lot ships with a QC report PDF for sign-off before the carton leaves the dock.
Can I visit the factory in person?+
Walk-ins open any weekday. Our team picks you up from Qingdao Liuting Airport or Pingdu station. Live WhatsApp video tour on request if travel does not fit.
Does the factory grant design exclusivity?+
Yes, on signed ODM contract. Country or region exclusivity attaches to a custom spec against a defined minimum reorder volume and term.
How does reorder scheduling work?+
Our account lead maps the reorder to your sell-through pace, holds priority production slot ahead of peak season and keeps a standing stock buffer for repeat buyers.
Do you ship direct to Amazon FBA?+
Yes. FNSKU barcode label, polybag with suffocation warning, carton size and weight to Amazon shipment spec. Our logistics team ships straight into the FBA receive center on your shipment ID.
What happens if a tray arrives defective?+
Send a defect photo and the batch code printed on the tray base. Our claim desk replaces the defective quantity free on the next shipment.
How does the first order start?+
WhatsApp or email Jason with the brief — brand name, target market, lash category, order volume, timeline. Our account team returns a sample pack, tiered price sheet and a factory video slot by end of the next working day.
Which lash fiber do you run?+
100% Korean-grade PBT synthetic fiber. Vegan, cruelty-free, no mink. Matte or glossy finish. Our fiber desk inspects every batch for curl consistency.
Can one PO mix cluster lash styles?+
Yes. Mixed-SKU wholesale is standard on this line. Pack across the full cluster catalog if the reorder cycle calls for it — MOQ holds per spec at 100 sets, not per PO.