Privacy Policy
Pingdu Cluster Lashes Factory ("Cluster Lashes Factory", "we", "our", "us") operates clusterlashesfactory.com. This policy explains what information we collect, how we use it, who we share it with, and the rights you have over your own data. We follow the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and comparable privacy frameworks worldwide.
Who We Are
Pingdu Cluster Lashes Factory is the data controller. Our address is Pingdu, Shandong Province, China. Our data-protection contact is Jason at jason@clusterlashesfactory.com. Reach us on WhatsApp at +86 185 6266 2895 for faster response during Beijing business hours.
What Information We Collect
When you fill out a contact, quote-request, or sample-request form, we collect your name, company, email, phone or WhatsApp number, country, and the message content you send. When you message us on WhatsApp, we see your WhatsApp display name, phone number, and message content. When you browse our site, we collect your IP address, browser type, pages visited, referrer URL, and session duration through standard web-server logs and privacy-respecting analytics.
How We Use Your Information
We use the information to answer your inquiry, prepare and send a quote, dispatch a sample pack, process a purchase order, ship goods, follow up on your account, and improve the website. We do not use your information for third-party marketing, we do not sell it, and we do not share it with advertising networks.
Legal Basis For Processing (GDPR)
We process your data under three legal bases: (a) your consent, which you provide by submitting a form or messaging us; (b) performance of a contract, when you place a purchase order; (c) legitimate business interest, when we send operational communication about a quote or sample pack you requested.
Who We Share Data With
Freight forwarders (DHL, FedEx, UPS, ocean carriers) when they need the shipping address and consignee details to deliver your order. Payment processors (bank, PayPal, Wise) when they need the recipient information to settle an invoice. Chinese and foreign customs authorities when required by export regulation. We do not share with anyone else.
International Data Transfer
Our servers are in Hong Kong and our office is in mainland China. If you are in the EU, UK, US, or elsewhere, your data crosses borders when you contact us. We rely on your explicit consent to such transfer, provided when you submit a form or message us. For EU-based individuals, we provide additional protection equivalent to the GDPR standard.
Your Rights
You have the right to access the data we hold about you, correct it, delete it, restrict our processing of it, port it to another provider, and withdraw your consent. To exercise any of these rights, email Jason at jason@clusterlashesfactory.com. We respond within 30 days.
Data Retention
We keep inquiry and quote data for 24 months after your last contact with us. We keep purchase-order records for 7 years as required by Chinese export regulation. Web-server logs are kept for 90 days.
Cookies
See our Cookie Policy for details. Essential cookies keep the site working. Analytics cookies are optional and never personally identifying.
Children
This site is a B2B factory website intended for commercial buyers only. We do not knowingly collect data from anyone under 18. If a parent or guardian believes a child has provided data to us, email us and we will delete it immediately.
Changes To This Policy
We may update this policy from time to time. The effective date at the top of the page tells you when the current version took effect. We will notify you by email if a change materially affects your rights.
Contact Us
Email: jason@clusterlashesfactory.com. WhatsApp: +86 185 6266 2895. Postal: Pingdu Cluster Lashes Factory, Pingdu, Shandong Province, China.
Questions? Reach Jason
Message Jason on WhatsApp for any question on this policy. Response inside two hours during Beijing business hours.