Contact Us
Contact Our Team
Direct line to the factory floor. No sales rep layer, no ticket queue, no CRM auto-reply. Message Jason — he's the one who runs your account from first sample through to the DHL tracking number.
What You Get
Reply In 2h
Beijing hours
No Ticket Queue
Direct line
WhatsApp First
Email backup
EN & ZH
Both working
Global brands
Supplied worldwide
Fast lead time
From approved sample
Low entry MOQ
Per spec
Full lash supply
One factory
Reach Our Team
Pick the one that fits your pace.
WhatsApp is fastest. Email is for formal documents. In-person at the factory is for buyers signing a bigger program.
WhatsApp
+86 185 6266 2895
Fastest. Voice, video, or text. Two-hour reply during Beijing business hours.
Email
jason@clusterlashesfactory.com
Same-day during business hours. Best for PO documents, large file attachments, formal quotes.
Factory Visit
Pingdu, Shandong, China
Walk the floor in person — weaving bench, QC bench, carton room. Message Jason to arrange airport pickup from Qingdao Liuting.
The Form
Send Us A Message
Fill out the form, or (faster) message Jason directly on WhatsApp. He gets both.
Office Hours
Beijing time.
Jason flexes early morning and late evening for calls that overlap your working hours. Just suggest the time that fits your side.
Beijing (UTC+08)
9:00am – 6:00pm
New York (UTC-05)
8:00pm – 5:00am
London (UTC+00)
1:00am – 10:00am
Berlin (UTC+01)
2:00am – 11:00am
Sydney (UTC+11)
12:00pm – 9:00pm
Dubai (UTC+04)
5:00am – 2:00pm
After You Hit Send
What happens on our side.
Direct line, no CRM auto-reply, no sales assistant layer. Here is the sequence from the moment your message lands.
STEP 01
Reply Inside Two Hours
During Beijing business hours (9am-6pm UTC+08:00). Overnight messages reply by the next working morning.
STEP 02
Jason Is Your Direct Line
No sales assistant layer. The person you message is the person who runs your account through to carton-on-dock.
STEP 03
Scope Of First Reply
A direct answer to your question, plus a question back if we need more detail. If the answer calls for a document (price sheet, catalog, compliance report), the file lands in your inbox the same reply.
Factory Certifications
Paperwork Your Customs Asks For
Your customs officer asks for these before the carton clears. We keep each report live, dated and ready to email. Request the PDF, it reaches you the same working day.
FDA
MSDS
ROHS
SGS
CPSR
Contact Cluster Lashes Factory FAQ
Everything Buyers Ask Before The First Order
Scroll for what buyers compare before the first order. Spec, MOQ, lead time, Incoterms, compliance paperwork. Your question not here? Jason answers on WhatsApp inside two hours.
What's the fastest way to reach the factory?+
WhatsApp Jason at +86 185 6266 2895. He answers inside two hours during Beijing business hours (9am-6pm UTC+08:00) and inside the working day for messages that come in overnight. Email is slower — usually same-day during business hours, next working day otherwise.
What languages does Jason work in?+
English and Mandarin Chinese, both fluently. Technical specs, PO terms, Incoterms, QC reports — all handled in English. If you have a team member who prefers Mandarin for part of the conversation, that works too.
Do you have a US or EU phone number?+
Our WhatsApp number (+86 185 6266 2895) accepts calls from anywhere — voice, video, or text. For US buyers who prefer a US dial pattern, use WhatsApp Voice Call from inside the app — no international charges apply.
What time zone does the factory operate in?+
Beijing time, UTC+08:00. That is 11 hours ahead of New York EST, 8 hours ahead of London GMT, 2 hours behind Sydney AEST. Jason flexes early morning and late evening for calls that overlap your working hours — just suggest the time that fits your side.
Which payment methods settle an order?+
100% prepayment on every order. T/T wire, PayPal and Wise accepted. Our finance desk issues the proforma invoice with the quote so you confirm bank details before transfer.
Which Incoterms and freight lanes run?+
DHL, FedEx, UPS air express on samples and small orders. Sea LCL on case orders. FCL on 20' or 40' HQ containers. Full Incoterms — EXW, FOB, CIF, CPT, DDP — booked to match your customs flow.
Which certifications sit on file?+
FDA factory registration, MSDS safety data sheet, ROHS material compliance, SGS independent lab test and CPSR for EU markets. Compliance desk sends live PDF the same working day on request.
How does pre-shipment QC run?+
Our QC bench samples 5% of every batch across cluster count, band straightness and tray face finish. Each lot ships with a QC report PDF for sign-off before the carton leaves the dock.
Can I visit the factory in person?+
Walk-ins open any weekday. Our team picks you up from Qingdao Liuting Airport or Pingdu station. Live WhatsApp video tour on request if travel does not fit.
Does the factory grant design exclusivity?+
Yes, on signed ODM contract. Country or region exclusivity attaches to a custom spec against a defined minimum reorder volume and term.
How does reorder scheduling work?+
Our account lead maps the reorder to your sell-through pace, holds priority production slot ahead of peak season and keeps a standing stock buffer for repeat buyers.
Do you ship direct to Amazon FBA?+
Yes. FNSKU barcode label, polybag with suffocation warning, carton size and weight to Amazon shipment spec. Our logistics team ships straight into the FBA receive center on your shipment ID.
What happens if a tray arrives defective?+
Send a defect photo and the batch code printed on the tray base. Our claim desk replaces the defective quantity free on the next shipment.
How does the first order start?+
WhatsApp or email Jason with the brief — brand name, target market, lash category, order volume, timeline. Our account team returns a sample pack, tiered price sheet and a factory video slot by end of the next working day.
Which lash fiber do you run?+
100% Korean-grade PBT synthetic fiber. Vegan, cruelty-free, no mink. Matte or glossy finish. Our fiber desk inspects every batch for curl consistency.
Can one PO mix cluster lash styles?+
Yes. Mixed-SKU wholesale is standard on this line. Pack across the full cluster catalog if the reorder cycle calls for it — MOQ holds per spec at 100 sets, not per PO.
From The Factory
Reading On Cluster Lashes From The Line
Six articles supporting this page. Each one maps to a buyer question that comes up most often in sampling and launch calls.
Buyer Guide
Cluster Lash Factory Vetting Checklist
The spec, MOQ, lead-time and compliance questions worth asking before the carton leaves the dock.
Private Label
Private Label Cluster Lashes Launch Route
What your packaging artwork needs, which SKUs ship fastest, and the window from brief to shelf-ready carton.
Factory Tour
Inside The Pingdu Cluster Lash Floor
A walk across the weaving bench, QC bench and carton room. The people who build your tray, in their own words.
Application Guide
Cluster Lash Application Walkthrough
The step your shopper follows at the vanity mirror. Print this on the inside of your DIY kit lid.
Style Guide
Picking The Cluster Style Your Buyer Reorders
How wispy, natural, volume and cat-eye map to buyer intent. The density-length pairings that sell on repeat.
Export Guide
Cluster Lashes Export Shipping Guide
Incoterms worth asking for, carriers worth paying for, and the compliance PDFs your customs officer wants on day one.
Related Pages
Keep Exploring The Line
Your mix almost always crosses more than one page. These are the four that pair closest with what you just read.
Talk To Jason
Message Jason Right Now
The fastest route is WhatsApp. Voice, video, or text, inside two hours during Beijing business hours. The form on this page reaches the same person — just slower.