Shipping Policy
This Shipping Policy explains how we dispatch orders from our factory in Pingdu, Shandong, China to buyers worldwide. It covers Incoterms, lead times, carriers, customs documentation, insurance, and what to do when a shipment arrives damaged. All orders are B2B export shipments; we are not a retail e-commerce store.
Incoterms We Offer
EXW Pingdu (you arrange pickup from our factory and handle all freight, insurance, and customs). FOB Qingdao (we deliver to the port and clear export; you take over at ship's rail). CIF your destination port (we arrange ocean freight and marine insurance to your port of discharge). DDP your warehouse (we deliver door-to-door including import duties, available for selected markets — US, Canada, UK, Germany, France, Italy, Spain, Netherlands, Australia). Your quote states which Incoterm applies.
Lead Time
Standard: 15 working days from approved sample to carton-on-dock. Rush: 10 working days possible if specs match stock inventory on the production line that week; ask Jason for the exact timing. Lead time does not include freight transit, which varies by Incoterm and carrier.
Carriers We Use
Air freight: DHL Express (standard), FedEx (fastest, highest priority), UPS (US-oriented). Ocean freight: Maersk, MSC, COSCO, CMA CGM, HMM depending on your port of discharge and current rate. Rail freight: China-Europe railway available for selected EU destinations — faster than ocean, cheaper than air.
Transit Time
Air freight: 3-5 working days to US / EU, 5-7 working days to AU / ME / SEA. Ocean freight: 25-35 days to US / EU main ports, 20-28 days to AU, 15-22 days to ME / SEA. Rail freight: 18-22 days to EU rail terminals. These are typical ranges; actual transit varies with carrier capacity, port congestion, and seasonality.
Customs Documentation
Every shipment ships with: commercial invoice, packing list, bill of lading or air waybill, certificate of origin (Form A / Form E / CO as applicable). Compliance documentation (FDA, CPSR, MSDS, ROHS, SGS, CPSR) is attached when required by your market. We do not misdeclare HS codes, undervalue invoices, or participate in any customs circumvention; we will not sign any PO that requires it.
Insurance
CIF and DDP shipments include marine insurance at 110% of invoice value by default. For EXW and FOB shipments, you arrange your own insurance. We can quote insurance separately on request for any Incoterm. Report insurance claims within 7 days of delivery.
Delivery Damage
Inspect the carton on delivery before signing the carrier's delivery receipt. If damage is visible, mark the receipt "received damaged, pending inspection" and photograph the carton before opening. Notify Jason within 48 hours; we will coordinate with the carrier and the insurer. Hidden damage must be reported within 7 days of delivery.
Delays
If your shipment is delayed, Jason notifies you by WhatsApp within 24 hours of the known delay. Air freight delays are usually fuel-surcharge or weather-related; ocean delays are usually port congestion or weather. We do not refund freight for carrier-caused delays, but we work with the carrier on compensation under their service-level terms.
Changes To This Policy
We may update this Shipping Policy from time to time. The effective date at the top tells you when the current version took effect.
Contact Us
Email: jason@clusterlashesfactory.com. WhatsApp: +86 185 6266 2895.
Questions? Reach Jason
Message Jason on WhatsApp for any question on this policy. Response inside two hours during Beijing business hours.