Cluster Lashes Factory Certifications FAQ
Everything Buyers Ask Before The First Order
Scroll for what buyers compare before the first order. Spec, MOQ, lead time, Incoterms, compliance paperwork. Your question not here? Jason answers on WhatsApp inside two hours.
Can I request a certification PDF before placing a PO?+
Yes. Message Jason with your market (US / EU / UK / specific country) — the matching compliance PDF emails to you same working day. No PO required.
How often do you refresh the certification PDFs?+
MSDS: 24-month renewal. SGS: 12-month renewal. FDA registration: biennial per FDA cycle. CPSR: when the product formulation changes. Our compliance desk auto-sends refreshed PDFs to supplier accounts at 6-month marks.
What certifications do I need for a US retail launch?+
FDA factory registration + MSDS + SGS lab test. These three cover most US retail chain compliance requirements. Amazon FBA additionally requires product-specific test reports which our lab generates on request.
What about Prop 65, REACH or CPSIA?+
These are not on our standard certification stack. If your target market requires them, our account lead refers you to a third-party testing partner for the specific documentation. Standard retail paths usually don't require them for lash products.
Can your certifications be used for an Amazon FBA listing?+
Yes. The MSDS + SGS pair covers most Amazon FBA requirements for cosmetic products. For listing-specific compliance (Prop 65 for California, product-level allergen testing), we can arrange add-on testing through our lab partner.
Which payment methods settle an order?+
100% prepayment on every order. T/T wire, PayPal and Wise accepted. Our finance desk issues the proforma invoice with the quote so you confirm bank details before transfer.
Which Incoterms and freight lanes run?+
DHL, FedEx, UPS air express on samples and small orders. Sea LCL on case orders. FCL on 20' or 40' HQ containers. Full Incoterms — EXW, FOB, CIF, CPT, DDP — booked to match your customs flow.
Which certifications sit on file?+
FDA factory registration, MSDS safety data sheet, ROHS material compliance, SGS independent lab test and CPSR for EU markets. Compliance desk sends live PDF the same working day on request.
How does pre-shipment QC run?+
Our QC bench samples 5% of every batch across cluster count, band straightness and tray face finish. Each lot ships with a QC report PDF for sign-off before the carton leaves the dock.
Can I visit the factory in person?+
Walk-ins open any weekday. Our team picks you up from Qingdao Liuting Airport or Pingdu station. Live WhatsApp video tour on request if travel does not fit.
Does the factory grant design exclusivity?+
Yes, on signed ODM contract. Country or region exclusivity attaches to a custom spec against a defined minimum reorder volume and term.
How does reorder scheduling work?+
Our account lead maps the reorder to your sell-through pace, holds priority production slot ahead of peak season and keeps a standing stock buffer for repeat buyers.
Do you ship direct to Amazon FBA?+
Yes. FNSKU barcode label, polybag with suffocation warning, carton size and weight to Amazon shipment spec. Our logistics team ships straight into the FBA receive center on your shipment ID.
What happens if a tray arrives defective?+
Send a defect photo and the batch code printed on the tray base. Our claim desk replaces the defective quantity free on the next shipment.
How does the first order start?+
WhatsApp or email Jason with the brief — brand name, target market, lash category, order volume, timeline. Our account team returns a sample pack, tiered price sheet and a factory video slot by end of the next working day.
Which lash fiber do you run?+
100% Korean-grade PBT synthetic fiber. Vegan, cruelty-free, no mink. Matte or glossy finish. Our fiber desk inspects every batch for curl consistency.
Can one PO mix cluster lash styles?+
Yes. Mixed-SKU wholesale is standard on this line. Pack across the full cluster catalog if the reorder cycle calls for it — MOQ holds per spec at 100 sets, not per PO.