Get Samples
Get Samples
The sample pack is your lowest-stakes way to vet our factory. 10 cluster trays, matching Bond & Seal, applicator, case, tiered price sheet, and the compliance PDF for your target market — one box, DHL to your door, ships this week.
What You Get
Ships This Week
Stock pack
10 Trays
Your pick
DHL Freight
At cost
No PO
Required
Global brands
Supplied worldwide
Fast lead time
From approved sample
Low entry MOQ
Per spec
Full lash supply
One factory
Reach Our Team
Pick the one that fits your pace.
WhatsApp is fastest. Email is for formal documents. In-person at the factory is for buyers signing a bigger program.
Stock Pack
Free
10 trays from the catalog + Bond & Seal + applicator + case. Your DHL cost only. Ships this week.
Custom Sample
$80-180
A spec built to your brief. 7 working days. Refunded against first PO over 500 sets.
Pre-Production Sample
$180-320
The exact lash + your branded packaging. 15 working days. For sign-off before mass production opens.
The Form
Your Sample Request
Pick which cluster styles you want. Jason confirms the shipping address and DHL cost before dispatch.
Office Hours
Beijing time.
Jason flexes early morning and late evening for calls that overlap your working hours. Just suggest the time that fits your side.
Beijing (UTC+08)
9:00am – 6:00pm
New York (UTC-05)
8:00pm – 5:00am
London (UTC+00)
1:00am – 10:00am
Berlin (UTC+01)
2:00am – 11:00am
Sydney (UTC+11)
12:00pm – 9:00pm
Dubai (UTC+04)
5:00am – 2:00pm
After You Hit Send
What happens on our side.
Direct line, no CRM auto-reply, no sales assistant layer. Here is the sequence from the moment your message lands.
STEP 01
Confirmation Same Working Day
Jason confirms the picks on WhatsApp or email. If any of the specs you asked for need clarifying, the back-and-forth is here, before the sample bench pulls the trays.
STEP 02
DHL Dispatch Next Working Day
Sample box leaves our dock. Tracking number lands in your WhatsApp. Transit 3-7 days depending on destination.
STEP 03
Follow-Up On Day 10
Jason follows up on day 10 to hear what you thought. If the sample passed your test, the quote PDF is already in your inbox and the PO can open the same day.
Factory Certifications
Paperwork Your Customs Asks For
Your customs officer asks for these before the carton clears. We keep each report live, dated and ready to email. Request the PDF, it reaches you the same working day.
FDA
MSDS
ROHS
SGS
CPSR
Cluster Lashes Samples FAQ
Everything Buyers Ask Before The First Order
Scroll for what buyers compare before the first order. Spec, MOQ, lead time, Incoterms, compliance paperwork. Your question not here? Jason answers on WhatsApp inside two hours.
Are samples free?+
The samples themselves are free. You cover DHL freight at cost — approximately $30-50 to US / EU, $35-55 to AU / ME / SEA. Your first PO above 500 sets refunds the DHL in full.
How many styles can I pick?+
Up to 10 cluster trays from our standard catalog. Mix any of the 10 cluster styles — wispy, natural, volume, manga, cat eye, brown, colored, short, long, invisible band. Within each style, pick the exact density and length you want tested.
How fast does the sample pack arrive?+
Picks start the same working day. Sample box leaves our dock the next working day. DHL transit: 3-5 days to US / EU, 5-7 days to AU / ME / SEA. Tracking number lands in your WhatsApp as the box leaves.
Can I request a custom sample instead of stock?+
Yes. Custom samples (a style we don't stock, a density we don't catalog, a band color unique to you) take 7 working days to produce plus DHL transit. Cost $80-180 depending on complexity, refunded against your first PO over 500 sets.
What about packaging samples?+
Pre-production samples (the exact lash + the exact box your retail SKU will mass-produce in) run $180-320 and take 15 working days. For stock sample requests, your lashes ship in neutral brown kraft trays with factory labels — packaging samples are a separate request.
Which payment methods settle an order?+
100% prepayment on every order. T/T wire, PayPal and Wise accepted. Our finance desk issues the proforma invoice with the quote so you confirm bank details before transfer.
Which Incoterms and freight lanes run?+
DHL, FedEx, UPS air express on samples and small orders. Sea LCL on case orders. FCL on 20' or 40' HQ containers. Full Incoterms — EXW, FOB, CIF, CPT, DDP — booked to match your customs flow.
Which certifications sit on file?+
FDA factory registration, MSDS safety data sheet, ROHS material compliance, SGS independent lab test and CPSR for EU markets. Compliance desk sends live PDF the same working day on request.
How does pre-shipment QC run?+
Our QC bench samples 5% of every batch across cluster count, band straightness and tray face finish. Each lot ships with a QC report PDF for sign-off before the carton leaves the dock.
Can I visit the factory in person?+
Walk-ins open any weekday. Our team picks you up from Qingdao Liuting Airport or Pingdu station. Live WhatsApp video tour on request if travel does not fit.
Does the factory grant design exclusivity?+
Yes, on signed ODM contract. Country or region exclusivity attaches to a custom spec against a defined minimum reorder volume and term.
How does reorder scheduling work?+
Our account lead maps the reorder to your sell-through pace, holds priority production slot ahead of peak season and keeps a standing stock buffer for repeat buyers.
Do you ship direct to Amazon FBA?+
Yes. FNSKU barcode label, polybag with suffocation warning, carton size and weight to Amazon shipment spec. Our logistics team ships straight into the FBA receive center on your shipment ID.
What happens if a tray arrives defective?+
Send a defect photo and the batch code printed on the tray base. Our claim desk replaces the defective quantity free on the next shipment.
How does the first order start?+
WhatsApp or email Jason with the brief — brand name, target market, lash category, order volume, timeline. Our account team returns a sample pack, tiered price sheet and a factory video slot by end of the next working day.
Which lash fiber do you run?+
100% Korean-grade PBT synthetic fiber. Vegan, cruelty-free, no mink. Matte or glossy finish. Our fiber desk inspects every batch for curl consistency.
Can one PO mix cluster lash styles?+
Yes. Mixed-SKU wholesale is standard on this line. Pack across the full cluster catalog if the reorder cycle calls for it — MOQ holds per spec at 100 sets, not per PO.
From The Factory
Reading On Cluster Lashes From The Line
Six articles supporting this page. Each one maps to a buyer question that comes up most often in sampling and launch calls.
Buyer Guide
Cluster Lash Factory Vetting Checklist
The spec, MOQ, lead-time and compliance questions worth asking before the carton leaves the dock.
Private Label
Private Label Cluster Lashes Launch Route
What your packaging artwork needs, which SKUs ship fastest, and the window from brief to shelf-ready carton.
Factory Tour
Inside The Pingdu Cluster Lash Floor
A walk across the weaving bench, QC bench and carton room. The people who build your tray, in their own words.
Application Guide
Cluster Lash Application Walkthrough
The step your shopper follows at the vanity mirror. Print this on the inside of your DIY kit lid.
Style Guide
Picking The Cluster Style Your Buyer Reorders
How wispy, natural, volume and cat-eye map to buyer intent. The density-length pairings that sell on repeat.
Export Guide
Cluster Lashes Export Shipping Guide
Incoterms worth asking for, carriers worth paying for, and the compliance PDFs your customs officer wants on day one.
Related Pages
Keep Exploring The Line
Your mix almost always crosses more than one page. These are the four that pair closest with what you just read.
Talk To Jason
Your Sample Pack Ships This Week
Submit the form or WhatsApp Jason with the styles you want. Picks start the same working day, DHL dispatch next working day. Tracking lands in your WhatsApp when the box leaves.